Ikeja Electricity Distribution Company (IKEDC) has promised its consumers of remarkable improvement in its services, especially with the commissioning of a new Shomolu Business Unit building in Onipanu, Lagos.
Speaking during the commissioning, Chairman, Ikeja Electricity, Kola Adesina, said that idea of more energy means more customers enjoying longer hours of service adding; “We are committed to long hours.”
According to Adesina, the company is now more prepared than ever to rectify a fault as soon as it developes in order to make life more comfortable for its customers, assuring that they were ready to provide the necessary infrastructure that will strengthen their network and further enhance services.
“The unveiling of the new Shomolu Business Unit office signifies that Ikeja Electric prioritises both its members of staff and customers. This building provides a condusive environment for our staff, enabling them to work better, think intelligently and strategically, while ensuring quality service delivery. “
He spoke on some of their greatest challenges in dispensing their tasks adding that payment and energy theft were one two of the most challenging.
Also speaking, Ikeja Electric’s Chief Executive Officer, Folake Soetan, noted the company’s commitment to consistently improving service delivery to customers within its franchise network.
While speaking on the company’s plan for 2022, Soetan said Ikeja Electric had resolved to further deliver efficient services through online and offline touchpoints, by attending to queries promptly and using innovative solutions that offer convenience and unique experience. She said the company would continue to redefine its operations with innovative solutions, while exploring better ways to work.
Manager, Shomolu Business Unit, Olarewaju Yusuf, said: “This project symbolises the quality of service we want to bring to every nook and cranny of Shomolu business unit and it symbolises our commitment to excellence that is visible to every customer.”